Shopping Help and Policies

Shipping
Orders are processed in three working days after being received.
For payments by check, please allow one to two weeks.

How to Order by Check or Money Order
To pay by check or money order, select "Pay by Check" as the payment method when checking out. Enclose a copy of the receipt emailed to you along with your check or money order made payable to:

Rapid Release Co.
25190 Terra Industrial Drive
Chesterfield, MI 48051

Return Policy
Rapid Release Co. will accept returned merchandise for credit/refund or exchange when either of the following criteria have been met.
1.) If you are not satisfied with the product, it must be returned with original invoice/receipt within 10 days of receiving item. The costumer is responsible for the returning shipping and handling costs. [Refunds will be issued in the same method as the order was paid.] Shipping and Handling charges are not refundable. Rapid Release Co. return procedures must be followed.
2.) If there is a manufacturing defect we must be notified by phone within 10 days of your receipt of items in question.
3.) If items sustained damage during transit we must be notified by phone within 2 days of your receipt of items in question.
NOTE: When returning defective or damaged merchandise, Rapid Release Co. return procedures must be followed.

Return Procedures
When you are returning merchandise for credit/refund the following steps must be followed in order to insure that your needs are met in an appropriate time frame.

STEP 1: Call Rapid Release Co. customer service at 1-800-591-7060 to obtain a return authorization number. Please have original shipping invoice and receipt ready; we will need information from those items.

STEP 2: Label package with return authorization number directly on the outside of the shipping box. We suggest you write it in large, bold letters right next to whatever form of shipping label you’ve chosen to use. Any package received without an easy to read return authorization number will be returned to sender and not be processed.

Returns when purchased by credit card
If purchases were paid by credit card, your refund will be credited back to your credit card. Once we have received your returned shipment and confirm the condition of the returned product, a credit will be issued.

Returns when purchased by check or money order
If purchase was paid by check or money order we will process your return as stated above. Once processed, Rapid Release Co. will issue a cash refund in the form of a Rapid Release Co. check. Please allow 1 to 3 weeks for your cash refund.

Exchanges
If you would like to exchange any merchandise with a manufacturing defect or which was damaged during transit, you must call customer service within 10 days of receipt of item(s) in question at 1-800-591-7060. Our customer service rep will explain exchange procedures and issue a return authorization number. (please have your original shipping invoice and receipt handy before calling) Our customer service rep will also assist you in determining and confirming that your replacement item is in stock and available for delivery. Once we have received the returned item(s) and confirm the condition of the equipment, the shipment of your replacement item will be processed. Rapid Release Co. will provide free UPS delivery to original ship-to address on all exchanged merchandise.